Frequently Asked Questions

Our clinic offers comprehensive healthcare services including general medicine, specialized treatments, preventive care, and wellness programs. We provide services such as annual check-ups, chronic disease management, immunizations, women's health, pediatric care, and minor surgical procedures. Our team of board-certified physicians and healthcare professionals are dedicated to providing personalized, evidence-based care tailored to each patient's unique needs.

We offer multiple convenient ways to schedule appointments:

1. **Online Booking**: Visit our website and use our secure patient portal to book, reschedule, or cancel appointments 24/7.

2. **Phone**: Call our reception at [Clinic Phone Number] during business hours.

3. **In-Person**: Visit our clinic during operating hours to schedule with our front desk.

For urgent medical concerns, please call us directly. We strive to offer same-day appointments for acute illnesses and maintain short wait times for all our patients.

We participate with most major insurance plans including Medicare, Medicaid, and most private insurance providers. Some of the major insurance networks we work with include Blue Cross Blue Shield, Aetna, Cigna, and UnitedHealthcare. We recommend contacting your insurance provider to verify our participation in your specific plan. Our billing department is also available to assist with insurance verification and questions about coverage. For patients without insurance, we offer competitive self-pay rates and payment plans.

Regular Hours:

- Monday to Friday: 8:00 AM - 7:00 PM

- Saturday: 9:00 AM - 2:00 PM

- Sunday: Closed

- Major Holidays: Closed

After-Hours Care:

For urgent medical concerns outside of business hours, please call our after-hours service at [After-Hours Number]. For life-threatening emergencies, please call 911 or go to the nearest emergency room. Non-urgent messages can be left through our patient portal and will be addressed the next business day.

To ensure your first visit goes smoothly, please bring:

- A valid government-issued photo ID

- Current health insurance card(s)

- Complete list of current medications, including dosages

- Any relevant medical records or test results from previous providers

- Completed new patient forms (available for download on our website)

- Method of payment for any copays or deductibles

- List of questions or concerns you'd like to discuss with the doctor

Please arrive 15 minutes before your scheduled appointment time to complete any remaining paperwork.

Yes, we offer secure and convenient telemedicine appointments for appropriate medical conditions. Virtual visits are conducted through our HIPAA-compliant platform, allowing you to see your provider from the comfort of your home. These appointments are ideal for follow-up visits, medication management, and non-emergency conditions. Please call our office to determine if your medical concern is suitable for a telemedicine appointment. Insurance coverage for telemedicine varies by provider, so we recommend checking with your insurance company regarding coverage.